Our Core Services

We provide a full suite of services that make health insurance simple, efficient, and transparent for everyone involved.

• Cashless Claim Management
  • Instant approvals within 30-60 minutes for planned hospitalizations and 45 minutes for emergencies.
  • Access to India's largest networks with ~20,000+ empaneled hospitals and ~5,000+ diagnostic centers.
• Reimbursement Claim Processing
  • Swift and transparent processing with a turnaround time of 1-3 days.
  • Fully digital upload and tracking of documents via our portal and mobile app.
• Provider Network Management
  • One of the largest and most trusted PPN networks in India.
  • Better negotiations ensure best-in-class discounts and service quality for our clients.
• Digital-First Customer Support
  • 24/7/365 Dedicated Call Center: Always-on support for queries and emergency intimation.
  • Self-Service Platforms: Our portal, mobile app ('HAWK'), and WhatsApp bot empower users to manage everything instantly, from downloading
    E-cards to tracking claims.
  • Pepper Chat Bot: An industry-first, login-free virtual assistant for instant help.
• Wellness & Preventive Health Programs
  • We go beyond claims with value-added services that promote employee health and reduce long-term costs.
  • Includes: Health risk assessments, teleconsultation, annual check-ups, vaccination drives, maternity programs, nutrition counseling, and mental wellness sessions.